[PDF][PDF] Relationship between seamless use experience, customer satisfaction and recommendation
A Mattila - 2005 - businessperspectives.org
Relying on SERVQUAL service quality dimensions by Parasuraman et al.(1985, 1988) and
usability attributes by Nielsen (1993), this study identifies the service quality dimensions …
usability attributes by Nielsen (1993), this study identifies the service quality dimensions …
Applicability of an Integrated Adoption Model: to an Adoption-Resistant M-Business Technology
S Elliot, J Muller - IFIP Working Conference on Mobile Information …, 2004 - Springer
Business is applying mobile technologies in the attempt to address its problems and to
realize its opportunities at such a rate that researchers have difficulty maintaining their …
realize its opportunities at such a rate that researchers have difficulty maintaining their …
[PDF][PDF] to an Adoption-Resistant M-Business Technology
S Elliot, J Muller - dl.ifip.org
Business is applying mobile technologies in the attempt to address its problems and to
realize its opportunities at such a rate that researchers have difficulty maintaining their …
realize its opportunities at such a rate that researchers have difficulty maintaining their …