The objective of this research was to examine airline passengers' service recovery
assessments. In addition, the impact of loyalty was examined with relation to postrecovery …

This study considered a comprehensive model for understanding how green image,
perceived quality (PQ), guest satisfaction, and trust simultaneously influence guests' …

In the current study, we contend that to enhance their competitiveness and performance,
hotel properties need to develop and implement internal policies and procedures such as …

A positioning strategy for a tourist destination, based on analysis of customers’ perceptions and
satisfactions: A case of Kashmir, India | Emerald Insight Books and journals Case studies …

In recent years, the number of international tourists who revisit Vietnam is relatively low, at
32.98%[1]. Therefore, being considered as an effective way to attract new visitors, tourist's …

Experience marketing plays an important role in improving the quality and upgrading
tourism services in cultural tourism cities and helps guide the planning and development …

Purpose–The purposes of this study were to identify the sector-specific destination attributes
as antecedents of tourism satisfaction in the context of industrial tourism and examine their …

Destination management organizations (DMOs) have an important role in engaging
stakeholders in collaboration. Collaborating with stakeholders is useful for both stakeholders …

A bicycle tourism destination is composed of complexes of different attributes that are crucial
for the determination of tourist satisfaction levels. However, the relative impact of sector …

When studied independently subordinate perceived supervisor support and abusive
supervision have unequivocally contrary effects on subordinate outcomes that are critical to …