Telephony control system with intelligent call routing
W Wu, T Heller, SM Hoffberg - US Patent 7,023,979, 2006 - Google Patents
(57) ABSTRACT A communications management system comprising an input for receiving a
communications classi? cation; a database of skill Weights With respect to the …
communications classi? cation; a database of skill Weights With respect to the …
Information record infrastructure, system and method
DP Felsher - US Patent 7,587,368, 2009 - Google Patents
FiryNA2 with an encryption key associated with an intended recipient of the medical record.
The system and method according to the present invention presents a new business model …
The system and method according to the present invention presents a new business model …
Method and system for matching entities in an auction
W Wu, T Heller, SM Hoffberg - US Patent 7,676,034, 2010 - Google Patents
(54) METHOD AND SYSTEM FOR MATCHING 4,852,149 A 7/1989 Zwick et a1. ENTITIES
IN AN AUCTION 4,866,754 A 9/1989 Hashimoto 4,878,243 A 10/1989 Hashimoto (76) …
IN AN AUCTION 4,866,754 A 9/1989 Hashimoto 4,878,243 A 10/1989 Hashimoto (76) …
System and method for secure three-party communications
RH Nagel, DP Felsher, SM Hoffberg - US Patent 7,181,017, 2007 - Google Patents
(57) ABSTRACT A system and method for communicating information between a first party
and a second party, comprising iden tifying desired information, negotiating, through an inter …
and a second party, comprising iden tifying desired information, negotiating, through an inter …
Intelligent communication routing system and method
W Wu, SM Hoffberg - US Patent 8,300,798, 2012 - Google Patents
5,185,786 A 2, 1993 Zwick 35; A & 36 fical 5,193,110 A 3/1993 Jones et al. 3.45 A $56. Real
5,206,903 A 4, 1993 Kohler et al. 5.546456 A 8/1996 Vilsoeteral 5,214,688 A 5/1993 Szlam …
5,206,903 A 4, 1993 Kohler et al. 5.546456 A 8/1996 Vilsoeteral 5,214,688 A 5/1993 Szlam …
Transaction system
J Hill - US Patent 6,236,981, 2001 - Google Patents
In a digital payment system, a sequence of random numbers is stored at a payment service.
A set of digitally encoded random numbers derived from the stored sequence is issued to …
A set of digitally encoded random numbers derived from the stored sequence is issued to …
Method and system for processing internet payments
D O'leary, V D'agostino, SR Re, J Burney… - US Patent …, 2019 - Google Patents
(57) ABSTRACT A system and method for effectuating Electronic Funds Transfer credit
messages. The main structural components of the system include a Payment Portal …
messages. The main structural components of the system include a Payment Portal …
Agent training sensitive call routing system
T Heller, SM Hoffberg - US Patent 7,916,858, 2011 - Google Patents
4,757,529 A 7/1988 Glapa et al. agent training. Therefore, the algorithm does not seek to
4,768,221 A 8, 1988 Green et al. necessarily route a call to the agent having the skill set …
4,768,221 A 8, 1988 Green et al. necessarily route a call to the agent having the skill set …
System and method for providing a payment to a non-winning auction participant
SM Hoffberg - US Patent 8,600,830, 2013 - Google Patents
A system and method providing for communication and resolution of utility functions
between participants, wherein the utility function is evaluated based on local information at …
between participants, wherein the utility function is evaluated based on local information at …
Telephony control system with intelligent call routing
W Wu, T Heller, SM Hoffberg - US Patent 7,269,253, 2007 - Google Patents
Heights' NY (Us) 11577'Steve “M- 4,878,243 A 10/1989 Hashimoto Ho? bergs 29 Buckom
Rd» West 4,893,301 A 1/1990 Andrews et a1. Harnson, NY (US) 10604 4,894,857 A 1/1990 …
Rd» West 4,893,301 A 1/1990 Andrews et a1. Harnson, NY (US) 10604 4,894,857 A 1/1990 …