The present study examined the anticipated technology service quality of private commercial
banks in Bangladesh, with a particular emphasis on the satisfaction of e-consumers …

Purpose The purpose of this study is to investigate the impact of e-service quality and e-trust
on customer e-satisfaction and, subsequently, on customer e-loyalty towards a website in …

Iskandar dan Hamid Page 1 Jurnal Bisnisman: Riset Bisnis dan Manajemen Vol. 5, No. 3 (Bulan
Oktober ‒ Bulan Januari): 80-102 Pengaruh E-Service Quality, E-Trust, E-Customer Satisfaction …

Online service quality acts as a lever that service providers use to drive e-customer retention
in most affluent economies globally. Given the exponential growth in the adoption of internet …

Focusing on the e-commerce platforms provided by major global liner shipping companies
(LSCs), this study explores how e-service quality (e-SQ) influences e-loyalty (e-LY) and …

With the increasing prevalence of mobile shopping (m-shopping) apps, service quality (SQ)
has been recognized as a prominent factor in distinguishing the best apps available online …

This study aimed to assess customer satisfaction levels with the quality of online banking
services in the Islamic banking sector of Bangladesh, particularly after the COVID-19 …

This research aims to assess the impact of electronic banking mobile application quality
factors, such as application design, trust, and reliability, on users' electronic loyalty in …

As a result of the constantly changing digital environment, people change in terms of
running a business or purchasing products. Customers can grab what they want easily …

The purpose of this research is to explore the impact of service quality, customer trust, and
cultural disparities on customer satisfaction within the banking sector. Additionally, the study …