Addressing psychosocial, organizational, and environmental stressors emerging from the COVID-19 pandemic and their effect on essential workers' mental health and …
Objective: This study aimed to identify stressors faced by essential workers amid the
coronavirus disease pandemic and effective interventions mitigating these stressors …
coronavirus disease pandemic and effective interventions mitigating these stressors …
[HTML][HTML] From traditional to transformed: Examining the pre-and post-COVID consumers' shopping mall experiences
G Mortimer, MLO Andrade… - Journal of retailing and …, 2024 - Elsevier
Recently published exploratory research has suggested COVID-19 control protocols
implemented during the pandemic may have altered the values and experiences customers …
implemented during the pandemic may have altered the values and experiences customers …
[HTML][HTML] Perceived customer care and privacy protection behavior: The mediating role of trust in self-disclosure
The COVID-19 pandemic has been a chance and a boost for those retailers that develop
their online profile. This new context can raise privacy issues on the consumer side. For this …
their online profile. This new context can raise privacy issues on the consumer side. For this …
The impact of workplace safety and customer misbehavior on supermarket workers' stress and psychological distress during the COVID-19 pandemic
Purpose Essential frontline workers in the retail sector face increased exposure risks to
coronavirus disease 2019 (COVID-19) due to frequent interactions with the general public …
coronavirus disease 2019 (COVID-19) due to frequent interactions with the general public …
Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low-and high-productivity stores
The relationship between corporate social responsibility (CSR) and job satisfaction is
underexplored in the retail sector. We aim to fill this gap by unpacking these constructs to …
underexplored in the retail sector. We aim to fill this gap by unpacking these constructs to …
Addressing workplace stressors emerging from the pandemic
Background In March 2020, the World Health Organization 2 (WHO) declared COVID-19 a
pandemic, the effects of which would create immense and long-lasting damage to societies …
pandemic, the effects of which would create immense and long-lasting damage to societies …
Supervisor incivility and frontline employees' performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis
Underpinned by conservation of resources (COR) theory, the study examines how
supervisor incivility affects in-and extra-role performance by assessing the intermediary role …
supervisor incivility affects in-and extra-role performance by assessing the intermediary role …
Care management to improve retail customers' and employees' satisfaction
F Raggiotto, C Compagno, D Scarpi - Journal of Retailing and Consumer …, 2023 - Elsevier
In retailing, ongoing management is needed to avoid compromising customer relationships
and organizational performance because of consumers' or employees' dysfunctional …
and organizational performance because of consumers' or employees' dysfunctional …
Omnichannelling and the Predominance of Big Retailers in the post-Covid Era
F Fortuna, M Risso, F Musso - … . Emerging Issues in …, 2021 - symphonya.unicusano.it
The Covid 19 pandemic has profoundly affected the competitive context of retail companies.
Multiple changes have occurred both in consumer behaviour, in retail strategy and …
Multiple changes have occurred both in consumer behaviour, in retail strategy and …
Research on service frontline employees: a science–practice perspective
D Solnet, M Golubovskaya - Journal of Service Management, 2023 - emerald.com
Purpose This article aims to build on the insights from the systematic reviews included in this
special issue (SI) on frontline service employees (FLE) by adding practitioner perspectives …
special issue (SI) on frontline service employees (FLE) by adding practitioner perspectives …