The aim of this paper is to review some work conducted in the field of user testing that aims
at specifying or clarifying the test procedures and at defining and developing tools to help …

Usability inspection methods, such as heuristic evaluation, the cognitive walkthrough, formal
usability inspections, and the pluralistic usability walkthrough, were introduced fifteen years …

User studies are important for many aspects of the design process and involve techniques
ranging from informal surveys to rigorous laboratory studies. However, the costs involved in …

Usability and user experience (UX) are important concepts in the design and evaluation of
products or systems intended for human use. This chapter introduces the fundamentals of …

Usability testing is an essential skill for usability practitioners—professionals whose primary
goal is to provide guidance to product developers for the purpose of improving the ease of …

It is all too common for products, such as consumer appliances, information systems, mobile
apps, and websites, to cause trouble and frustration. For example, products are often difficult …

We investigate opportunities and challenges of running virtual reality (VR) studies remotely.
Today, many consumers own head-mounted displays (HMDs), allowing them to participate …

Think-aloud protocols are one of the classic methods often taught in universities for training
UX designers and researchers. Although previous research reported how these protocols …

The objective of Web accessibility evaluation is to verify that all users are able to use the
Web, this means that they can perceive, understand, navigate, and interact with it (Henry …

Analyzing usability test videos is arduous. Although recent research showed the promise of
AI in assisting with such tasks, it remains largely unknown how AI should be designed to …