Extensibility for context-aware digital personal assistant

C Liensberger, C Pauline, HF Nielsen, H Syed… - US Patent …, 2021 - Google Patents
Techniques are described herein that are capable of providing extensibility with regard to a
context-aware digital personal assistant. For instance, a description of a capability of a target …

System and method for graphically managing a communication session with a context based contact set

B Geppert, F Roessler - US Patent 10,574,623, 2020 - Google Patents
(57) ABSTRACT Related US Application Data Disclosed herein are systems, methods, and
non-transitory... computer-readable storage media for presenting a contact (60) Provisional …

Automatic tracking of contact interactions

GD Greene, ALP Papas, RL Leeds III… - US Patent …, 2017 - Google Patents
Difficulty exists in ensuring a consistent level of activity tracking in a Customer Relationship
Management System, Applicant Tracking System, or other tracking application among users …

System and method for managing incoming requests for a communication session using a graphical connection metaphor

B Geppert, F Roessler - US Patent 9,900,280, 2018 - Google Patents
Disclosed herein are systems, methods, and non-transitory computer-readable storage
media for presenting a selected media message to a first user. The method includes …

System and method for mode-neutral communications with a widget-based communications metaphor

B Geppert, F Roessler - US Patent 8,938,677, 2015 - Google Patents
(57) ABSTRACT Related US Application Data Disclosed herein are systems, methods, and
non-transitory computer-readable storage media for managing communica (60) Eyal …

System and method for managing a contact center with a graphical call connection metaphor

B Geppert, F Roessler - US Patent 9,325,661, 2016 - Google Patents
(57) ABSTRACT Related US Application Data Disclosed herein are systems, methods, and
non-transitory (60) Provisional application No. 61/164,753, filed on Mar. computer-readable …

System and method for persistent multimedia conferencing services

B Geppert, F Roessler - US Patent 9,344,396, 2016 - Google Patents
Disclosed herein are systems, methods, and non-transitory computer-readable storage
media for managing a virtual meeting room communication session. The method includes …

System for updating a calendar or task status in home care scheduling via telephony

GH Nudd - US Patent 9,824,334, 2017 - Google Patents
A telephony accessible calendar system is provided for use in a home care scheduling
system for scheduling multiple daily work shifts of home care providers that includes a …

System and method for graphically managing communication sessions

B Geppert, F Roessler - US Patent App. 12/749,028, 2010 - Google Patents
Disclosed herein are systems, methods, and non-transitory computer-readable storage
media for managing a communi cation session via a graphical user interface (GUI). The …

System and method for managing trusted relationships in communication sessions using a graphical metaphor

B Geppert, F Roessler - US Patent App. 12/749,123, 2010 - Google Patents
Disclosed herein are systems, methods, and non-transitory computer-readable storage
media for linking participants in a communication session. The method includes presenting …