AI-based Classification of Customer Support Tickets: State of the Art and Implementation with AutoML
M Truss, S Boehm - arXiv preprint arXiv:2406.01789, 2024 - arxiv.org
Automation of support ticket classification is crucial to improve customer support
performance and shortening resolution time for customer inquiries. This research aims to …
performance and shortening resolution time for customer inquiries. This research aims to …