Services are fast overtaking manufacturing to form a dominant proportion of the world
economy. Service innovation is increasingly seen as a vector of sustainable growth and …

Although some researchers recently which touched on the relationships among service
quality, customer satisfaction, and customer loyalty, the service quality was measured based …

Information technologies (IT) have become one of the most important infrastructural
elements for SMEs in service in-dustries. Now, these firms show specific characteristics and …

Service is a complex process that too difficult to display in written mode due to its intangibility
and abstract. The 3 Ps—People, Process, and Physical evidence—which are called the …

Thirty-one ethnographic interviews were conducted with health and well-being sector
businesses to examine the dynamics of innovation in the UK (Cornwall) and across Finland …

With the role it plays today, innovation has developed into a crucial competitive advantage.
Businesses now face a more intensely competitive environment as a result of the …

Innovation in service sector as well as the innovation system for service sector has not been
studied in Vietnam. The overall study on the innovation system of sertvice sector is …

El trabajo aquí presentado, ha integrado diversos estudios y análisis acerca de cómo la
competitividad impacta en la mejora social, los resultados muestran los aportes valiosos en …

This thesis investigates the successful implementation of Enterprise Resource Planning
(ERP) in Higher Educational Institutions (HEIs). ERP is a business management system that …

La nueva cultura en la industria restaurantera comenzó a desarrollarse en el siglo XIX en
Finlandia. Esta se desarrolló de tal manera que inició desde Turku hasta Helsinki en donde …