[图书][B] A critique of emotional intelligence: What are the problems and how can they be fixed?
KR Murphy - 2014 - books.google.com
This book analyzes important criticisms of the current research on Emotional Intelligence
(EI), a topic of growing interest in the behavioral and social sciences. It looks at emotional …
(EI), a topic of growing interest in the behavioral and social sciences. It looks at emotional …
[PDF][PDF] Duygusal emek ile iş tatmini arasındaki ilişkide psikolojik sermayenin aracılık rolü: Bir alan çalışması
DM Biçkes, C Yılmaz, Ö Demirtaş, A Uğur - 2014 - dergipark.org.tr
Günümüz piyasa koşullarında örgütlerin uzun dönemli ve sürdürülebilir bir büyüme elde
etme sürecinde kullanabilecekleri en etkin kaynaklar arasında yer alan insan faktörü, sahip …
etme sürecinde kullanabilecekleri en etkin kaynaklar arasında yer alan insan faktörü, sahip …
[HTML][HTML] The effects of emotional labor on work engagement and boundary spanner creativity
J Yoo, J Jeong - Asia Pacific Journal of Innovation and …, 2017 - emerald.com
Purpose This paper aims to examine the effect of employees' emotional labor on work
engagement and boundary-spanner creativity based on the job demands-resources model …
engagement and boundary-spanner creativity based on the job demands-resources model …
Exploring the relationship between the emotional labor and performance in the Jordanian insurance industry
AAA Alsakarneh, SC Hong, BM Eneizan… - Current …, 2019 - Springer
The present study explores the relationship between emotional labor and employee
performance. Specifically, this research analyses whether human resource practices, such …
performance. Specifically, this research analyses whether human resource practices, such …
Service with a smile: the differential effects of emotional labor on boundary spanners in the banking industry
F Makudza - Services Marketing Quarterly, 2023 - Taylor & Francis
The study uncovered the effect of emotional labor strategies on job satisfaction and
emotional exhaustion. A conceptual framework was developed using extant literature which …
emotional exhaustion. A conceptual framework was developed using extant literature which …
[PDF][PDF] Why emotion at work matters: examining the influence of emotional labour and emotional intelligence on workplace behaviours among service workers in east …
MAC Hwa, H Amin - Kajian Malaysia, 2016 - usm.my
Using the emotion regulation theory as an analytical framework, this paper investigates the
direct effects of emotional labour and emotional intelligence on two workplace behaviours …
direct effects of emotional labour and emotional intelligence on two workplace behaviours …
[图书][B] Service with a smile: Antecedents and consequences of emotional labor strategies
HAM Johnson - 2007 - search.proquest.com
Abstract Organizations across the United States and in many parts of the globe are
increasingly focused on providing their customers with an excellent service experience by …
increasingly focused on providing their customers with an excellent service experience by …
Emotional labor and its association with emotional exhaustion through cultural intelligence
N Rafiq, AS Abbasi, S Ali Sair… - Transnational …, 2020 - Taylor & Francis
This study seeks to investigate the association of emotional labour with emotional
exhaustion among employees. This study focuses on the moderating role of cultural …
exhaustion among employees. This study focuses on the moderating role of cultural …
Duygusal emek ile işe yabancılaşma ilişkisinde psikolojik sermayenin etkisi: Otel işletmelerinde bir alan araştırması
H Aslan - 2018 - openaccess.hku.edu.tr
Hizmet sektöründe duyguların müşteri etkileşiminde belirleyici bir etken olması sonucu
işletmeler; hizmet kalitesinin arttırılması için çalışanlarından fiziksel ve zihinsel çabalarının …
işletmeler; hizmet kalitesinin arttırılması için çalışanlarından fiziksel ve zihinsel çabalarının …
Improving the definition, measurement, and application of emotional intelligence
PE Spector, HAM Johnson - A critique of emotional …, 2014 - api.taylorfrancis.com
This chapter explores emotional intelligence (EI) as a potentially useful scientific construct
that can help explain human behavior in a wide range of settings and perhaps lead to valid …
that can help explain human behavior in a wide range of settings and perhaps lead to valid …