This book analyzes important criticisms of the current research on Emotional Intelligence
(EI), a topic of growing interest in the behavioral and social sciences. It looks at emotional …

Günümüz piyasa koşullarında örgütlerin uzun dönemli ve sürdürülebilir bir büyüme elde
etme sürecinde kullanabilecekleri en etkin kaynaklar arasında yer alan insan faktörü, sahip …

Purpose This paper aims to examine the effect of employees' emotional labor on work
engagement and boundary-spanner creativity based on the job demands-resources model …

The present study explores the relationship between emotional labor and employee
performance. Specifically, this research analyses whether human resource practices, such …

The study uncovered the effect of emotional labor strategies on job satisfaction and
emotional exhaustion. A conceptual framework was developed using extant literature which …

Using the emotion regulation theory as an analytical framework, this paper investigates the
direct effects of emotional labour and emotional intelligence on two workplace behaviours …

Abstract Organizations across the United States and in many parts of the globe are
increasingly focused on providing their customers with an excellent service experience by …

This study seeks to investigate the association of emotional labour with emotional
exhaustion among employees. This study focuses on the moderating role of cultural …

Hizmet sektöründe duyguların müşteri etkileşiminde belirleyici bir etken olması sonucu
işletmeler; hizmet kalitesinin arttırılması için çalışanlarından fiziksel ve zihinsel çabalarının …

This chapter explores emotional intelligence (EI) as a potentially useful scientific construct
that can help explain human behavior in a wide range of settings and perhaps lead to valid …