Top organizations know that the road to success runs through their customers. Hence in
today's world, the companies who do not provide value to their customers bring an …

There is a conceptual gap in the services marketing literature, as to date there has been no
published empirical research on experiential quality, excitement, equity, experiential …

The dynamics of service quality and satisfaction of customer on banks situated in various
countries indicates that earlier studies offered no consensus over the subject, to confirm the …

The aim of this study is to determine the factors that affect customer satisfaction in the
banking sector of Bangladesh because the economic growth and stability of a country …

Purpose The purpose of this paper is to analyze consumer switching behavior, which in the
retail banking sector is of outmost importance, particularly during financial crises and in their …

In this competitive business era, the key strategy for the success and survival of any
business organization is the deliverance of quality services to customers because service …

Objective of the study was to study the factors affecting Customer Satisfaction in Banking
Sector of Pakistan and to find the relationship between Service Quality, Customer …

This study analyses the perception of customer regarding conventional and Islamic banking
system. This research has found the opinions of customers of conventional banks with …

The objectives of the research are to describe the public sector service form delivered to
consumers/citizen, to find out the consumers' satisfaction on public sector service, and to …

International Islamic University Chittagong Abstract-This paper attempts to reveal the
relationship between service quality, customer satisfaction and customer loyalty of the hotel …