Maintaining quality of customer support messages
A company may desire to maintain a quality level for messages sent by customer service
representatives to customers. The company may receive a message input by a customer …
representatives to customers. The company may receive a message input by a customer …
Word hash language model
S Henry - US Patent 10,482,875, 2019 - Google Patents
A language model may be used in a variety of natural language processing tasks, such as
speech recognition, machine translation, sentence completion, part-of-speech tagging …
speech recognition, machine translation, sentence completion, part-of-speech tagging …
Processing an incomplete message with a neural network to generate suggested messages
Text of an incomplete message entered by a user may be processed using a neural network
to suggest messages similar to the message the user is in the process of entering. Word …
to suggest messages similar to the message the user is in the process of entering. Word …
Assisting entities in responding to a request of a user
A third-party service may be used to assist entities in responding to requests of users. A third-
party service may receive, directly or indirectly, a request of a first user for assistance from a …
party service may receive, directly or indirectly, a request of a first user for assistance from a …
Removing personal information from text using a neural network
FWP Heckel, S Henry - US Patent 10,878,181, 2020 - Google Patents
(57) ABSTRACT A neural network may be used to remove personal informa tion from text
(such as names, addresses, credit card num bers, or social security numbers), and replace …
(such as names, addresses, credit card num bers, or social security numbers), and replace …
Intent discovery with a prototype classifier
JEA Wohlwend, ER Elenberg, SA Altschul… - US Patent …, 2023 - Google Patents
In some applications, it may be desired to process a message to determine an intent of the
message, where the intent indicates the meaning of the message. An intent classifier may be …
message, where the intent indicates the meaning of the message. An intent classifier may be …
Processing communications using a prototype classifier
JEA Wohlwend - US Patent 10,747,957, 2020 - Google Patents
In some applications, it may be desired to process a message to determine an intent of the
message, where the intent indicates the meaning of the message. An intent classifier may be …
message, where the intent indicates the meaning of the message. An intent classifier may be …
Automating communications using an intent classifier
J Shaev, V Sehrawat, R Knaster, SW Wang… - US Patent …, 2024 - Google Patents
An intent classifier may be used to increase the efficiency of a communications system. A
company may provide assistance to a first user using automated processing or by a second …
company may provide assistance to a first user using automated processing or by a second …
Initialization of automated workflows
JE Hackman, CD Fox, JD Weese… - US Patent …, 2023 - Google Patents
2019-12-10 Assigned to ASAPP, INC. reassignment ASAPP, INC. ASSIGNMENT OF
ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BRANAVAN …
ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BRANAVAN …
Automated communications over multiple channels
MS Morgan, FWP Heckel, P Sawant… - US Patent …, 2023 - Google Patents
2019-12-10 Assigned to ASAPP, INC. reassignment ASAPP, INC. ASSIGNMENT OF
ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BROCHARD …
ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BROCHARD …