The purpose of this study is to evaluate a customer relationship management (CRM) model
based on telecom customers' experiences with the company's services. For this purpose …

Due to the rapid development and evolution of technology, the e-commerce market has
become more significant to society. Numerous business owners have altered their marketing …

Entrepreneurship is one of the most common strategies that are followed by companies. In
parallel, each company needs to effectively manage information and knowledge to …

New technologies are making industries and firms alter their main processes into digital
processes for realizing sustainable marketing objectives in the digitalization age. Therefore …

The COVID-19 pandemic weakened the small-and medium-sized enterprise (SME) sector.
The decline in turnover is one that is felt by the batik industry in East Java, and the decline in …

Persaingan antar sekolah swasta dalam Penerimaan Siswa Baru (PSB) membutuhkan
strategi yang tepat, yaitu menerapkan Electronic Customer Relationship Management (E …

The development of technology in this digital era cannot be avoided in people's lives,
including in Indonesia, because internet-based technology is a solution and can simplify …

E-CRM strives to enhance customer service, build relationships with customers, and keep
key clients. E-CRM deals with technology, people, and processes and with the goal of …

E-CRM is the main e-commerce approach. E-CRM is an association of management,
application, and software. E-CRM aims to improve customer service, establish a relationship …

This article's purpose is to assess the influence of E-CRM on consumer loyalty through
satisfaction. Electronic customer relationship management E-CRM is a marketing tool used …