Consumer-generated content has provided an important new information medium for
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …

Purpose This paper aims to investigate whether corporate image has a mediating effect on
the influence of corporate social responsibility (CSR) on customer loyalty in independent …

Open innovation allows the hotel industry to create platforms and channels for collaboration
with its customers, which results in a better understanding of their tastes and demands. In …

This book examines the main issues and concepts relating to heritage, screen and literary
tourism (HSLT) and provides a comprehensive understanding and evaluation of these three …

Customer experience is acknowledged as a dominant objective for organizational strategy,
affecting sustainable differentiation from competition. However concerning planning …

Recently, foreign tourists have revealed a growing interest for natural environment
enjoyment. This study aimed to:(a) identify the service satisfaction factors and (b) analyze …

Sažetak This study investigates the effects of challenge and hindrance stressors and
exhaustion on frontline hotel employees' turnover intentions and whether hope, as a …

For some reasons, tourists who experienced visiting a foreign city or country, have an
intention to revisit that city or country. This study was aimed to predict intention of Indonesian …

The housekeeping department is the backbone of a hotel. It not only looks after the
cleanliness of the whole hotel, but largely contributes towards many other activities in a hotel …

Sažetak There are calls for more empirical research about the antecedents and outcomes of
work engagement in frontline service jobs in the hospitality management literature. With this …