[HTML][HTML] Infodemiology and infoveillance: scoping review

A Mavragani - Journal of medical internet research, 2020 - jmir.org
Background Web-based sources are increasingly employed in the analysis, detection, and
forecasting of diseases and epidemics, and in predicting human behavior toward several …

Aspiring to unintended consequences of natural language processing: a review of recent developments in clinical and consumer-generated text processing

D Demner-Fushman, N Elhadad - Yearbook of medical …, 2016 - thieme-connect.com
Objectives: This paper reviews work over the past two years in Natural Language
Processing (NLP) applied to clinical and consumer-generated texts. Methods: We included …

Yelp reviews of hospital care can supplement and inform traditional surveys of the patient experience of care

BL Ranard, RM Werner, T Antanavicius… - Health …, 2016 - healthaffairs.org
Little is known about how real-time online rating platforms such as Yelp may complement
the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) …

What patients like or dislike in physicians: Analyzing drivers of patient satisfaction and dissatisfaction using a digital topic modeling approach

AM Shah, X Yan, S Tariq, M Ali - Information Processing & Management, 2021 - Elsevier
A large volume of patients' opinions—as online doctor reviews (ODRs)—are available
online in order to access, analyze, and improve patients' perceptions about the quality of …

Exploring critical factors of green business failure based on Grey-Decision Making Trial and Evaluation Laboratory (DEMATEL)

L Cui, HK Chan, Y Zhou, J Dai, JJ Lim - Journal of Business Research, 2019 - Elsevier
Business failure is an important issue for companies in the 21st century, and green business
is of global concern. Therefore, it is of vital importance to reveal the critical factors that could …

Patient satisfaction and hospital quality of care evaluation in malaysia using servqual and facebook

AIA Rahim, MI Ibrahim, KI Musa, SL Chua, NM Yaacob - Healthcare, 2021 - mdpi.com
Social media sites, dubbed patient online reviews (POR), have been proposed as new
methods for assessing patient satisfaction and monitoring quality of care. However, the …

Assessing patient-perceived hospital service quality and sentiment in malaysian public hospitals using machine learning and facebook reviews

AI A. Rahim, MI Ibrahim, KI Musa, SL Chua… - International journal of …, 2021 - mdpi.com
Social media is emerging as a new avenue for hospitals and patients to solicit input on the
quality of care. However, social media data is unstructured and enormous in volume …

Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach

AM Shah, X Yan, SAA Shah, G Mamirkulova - Journal of Ambient …, 2020 - Springer
The emergence of social media has created several opportunities for patients to evaluate
the quality of healthcare services by posting online reviews. The rich text and photographic …

Mining service quality feedback from social media: A computational analytics method

HJ Lee, M Lee, H Lee, RA Cruz - Government Information Quarterly, 2021 - Elsevier
In spite of the growing opportunities and demands for using social media to assist
government decision-making, few studies have investigated social media sentiments toward …

Facebook hospital reviews: Automated service quality detection and relationships with patient satisfaction

N Zaman, DM Goldberg, AS Abrahams… - Decision …, 2021 - Wiley Online Library
As patient satisfaction is heavily linked to their choice of provider and medical outcomes,
hospital administrations routinely consider a bevy of factors to improve patient satisfaction …