Loyalty intentions and selected relationship quality constructs: The mediating effect of customer engagement
DJ Petzer, E Van Tonder - International Journal of Quality & Reliability …, 2019 - emerald.com
Purpose The purpose of this paper is to assess the mediating effect of customer
engagement on the relationships between selected relationship quality and value …
engagement on the relationships between selected relationship quality and value …
Effects of product quality, service quality and price fairness on customer engagement and customer loyalty
D Dhasan, M Aryupong - ABAC journal, 2019 - assumptionjournal.au.edu
This paper examines the key relationship effects between the customer perceived value
dimensions: product quality, service quality and price fairness on customer engagement in a …
dimensions: product quality, service quality and price fairness on customer engagement in a …
Effectiveness of loyalty programs in customer retention: a multiple mediation analysis
The impact of loyalty programs on customer retention was investigated in this study.
Concomitantly, the mediating effects of brand association and customer satisfaction between …
Concomitantly, the mediating effects of brand association and customer satisfaction between …
A comparative examination of the motivating factors underpinning consumers' loyalty toward credit card usage in the United States and France
Purpose This study aims to develop and validate a cross-national framework to identify the
motivation underpinning consumers'(ie the general public's) loyalty toward credit card …
motivation underpinning consumers'(ie the general public's) loyalty toward credit card …
Role of customers' multidimensional perceived equity in the mobile food delivery industry
Purpose Existing service research has revealed that customers' perceived equity influences
the sustainability of a business. Despite the importance of food service mobile applications …
the sustainability of a business. Despite the importance of food service mobile applications …
Emotional connection and customer orientation as moderators in improving the customer satisfaction–behavioral intention link: A moderated moderation service …
Customer engagement is one of the significant operational and quality practices service
providers use to build service experiential relationships with customers. The purpose of this …
providers use to build service experiential relationships with customers. The purpose of this …
The influence of service recovery strategies on resilience to switching intentions among customers of commercial banks in Tanzania: The mediating effect of customer …
IJ Ismail - FIIB Business Review, 2023 - journals.sagepub.com
This study's primary objective is to investigate how customer loyalty can mediate the
relationship between service recovery strategies and customer switching intentions. The …
relationship between service recovery strategies and customer switching intentions. The …
Determinants of Customer Loyalty: An Empirical Study from Online Food Delivery Services
L Louisa, FP Simbolon - Binus Business Review, 2023 - journal.binus.ac.id
The rapid growth of information technology and communication today has disrupted various
sectors, including the food sector. Consumers' behavior in ordering food has shifted from …
sectors, including the food sector. Consumers' behavior in ordering food has shifted from …
Pengaruh Kualitas Produk, Kualitas Layanan serta Harga terhadap Loyalitas Pelanggan Warmindo pada Mahasiswa Sekolah Vokasi Universitas Gadjah Mada
MVF Kusuma, AL Ora, A Michael… - TRANSEKONOMIKA …, 2023 - transpublika.co.id
Abstract" WARMINDO" food stall is one of the food businesses that is currently gaining
popularity and spreading rapidly everywhere. This can be observed in various crowded …
popularity and spreading rapidly everywhere. This can be observed in various crowded …
Determining optimum customer participation level in services: perceptual biases and congruence
The effect of increased customer participation on service quality remains an enduring
dialogue in the services literature. We study the relationship between increased customer …
dialogue in the services literature. We study the relationship between increased customer …