Ports play a critical role in the economy of many countries and regions. Failure or
unreliability of port services can significantly influence port customers—shipping lines and …

This study investigates the concept of Port Service Quality (PSQ) and examines its influence
on customer satisfaction in the port sector. Following a literature review, a conceptual model …

Identification of factors responsible for customer satisfaction is a key concern of marketing
scholars and marketers in now a days and it will remain in the future. There is considerable …

This paper examines the impact of the ideal mix of atmospheric factors, including ambience
factors (volume of music, type and strength of aroma, level of lighting), interaction with sales …

This article is devoted to identifying and explaining the critical variables contributing to
competitive advantages in international High-Speed Railway (HSR) projects from the …

This study develops the role of service quality both internal and external service quality to
improve customer satisfaction at shariah banking service office in DKI Jakarta province. This …

The aim of this paper is to investigate the role of customer relationship management on
customers' satisfaction in the banks in Palestine. The primary data was collected from …

This study aims to investigate the mediating role of customers' satisfaction on the effect of
customer relationship management on long-term customers' loyalty in the banking sector in …

Pay TV industry has been experiencing a considerably high growth rate in terms of revenues
and subscribers Technological advancement in pay TV services industry inflicts the …

Objectives: The study objectives were to evaluate customer satisfaction with community
pharmacy services and measure the relationships between customer satisfaction and …