In recent years, research on Key Performance Indicators (KPIs) management has grown
exponentially, giving rise to a multitude of heterogeneous approaches addressing any …

This article presents a literature review on performance measurement and indicators,
addressing the general aspects of this area of knowledge and contextualizing it for the water …

Although the importance of fostering organizational creativity and open innovation is
becoming more widely acknowledged, there are still few empirical evidence on the impact of …

A key aspect in any process-oriented organisation is the evaluation of process performance
for the achievement of its strategic and operational goals. Process Performance Indicators …

The current turbulent context in which we live in requires, more and more, that organisations
focus on improving the workers' performance. Individual performance is more than just the …

The management of business processes in modern times is rapidly shifting towards being
evidence-based. Business process evaluation indicators tend to focus on process …

Purpose–The purpose of this study is to examine the complex relationships between
transformational leadership, organizational innovativeness, and motor carrier performance …

Studies on knowledge management capabilities (KMC) focused on manufacturing and
technological sectors while the service sector received less attention. This paper …

Competitive pressures and advances in product and process technologies challenge
performance management systems in terms of their design and their strategic and …

Abstract Key Performance Indicators (KPI) measure the performance of an enterprise
relative to its objectives thereby enabling corrective action where there are deviations. In …