A comprehensive introduction to designing services according to the needs of the customer
or participants, this book addresses a new and emerging field of design and the disciplines …

This paper aims to bridge recent work on Service Logic with practice and research in the
Design for Service to explore whether and how human-centered collaborative design …

Identifying opportunities for service innovation and exploiting them requires novel capability
building in the rapidly changing business environments. This study extends the existing …

Abstract Service design is a field emerging from the new-found interest in services as a
design material by practitioners and academics of the human-centred design tradition. As …

ABSTRACT A defining characteristic of service design is the use of external representations,
which support designers in making intangible aspects of services accessible and shareable …

Purpose This study aims to apply the theoretical lens of embodied interaction to examine
roles of peripheral service evidence (PSE) in customer experiences. While previous …

In the last decade, service design has seen a rapid diffusion, with several service design
agencies established globally and commercial organizations willing to adopt it. This quick …

A defining characteristic of service design is the use of external representations which
support the design process at various stages. Representations support designers in making …

The following article discusses the behavior and activity of groups participating in guided
tours in the light of more extensive dissertation research discussing participation and …

Yritykset ovat viime vuosien aikana kiinnostuneet käyttäjälähtöisestä kehittämistoiminnasta
palveluiden uutena arvonluonnin lähteenä. Palveluiden kasvava rooli maailmantaloudessa …