The conceptual origination of service quality and its evolution has developed to encompass
the ideology of the customer as value co-creator in the core of service marketing as the key …

Theme parks have many contributions to their destination, local and regional economies,
tourism, etc. If they meet the changing demands of theme park visitors, more satisfied and …

A large number of literatures on public transports have primarily focussed on the core
perception of service quality of transit sectors. Similarly, meagre researchers have studied …

Abstract Service quality is identified as a crucial factor in differentiating service and gaining
competitive advantage in the service industry. This study seeks to understand the significant …

Customer Satisfaction has become a key to success for any automobile after sales service
(AASS) business organizations and therefore AASS business organization (or centre) …

This study seeks to focus on customer experience conceptualisation and specific factors that
can influence in creating memorable customer experiences. The paper synthesises the …

Abstract [eng] The methodological part of the article provides an assessment of the selected
empirical research tool–Servqual. Servqual is based on five dimensions of service …

Penelitian ini bertujuan untuk menganalisis kemudahan pembayaran, ability to pay dan
kepatuhan pembayaran peserta Jaminan Kesehatan Nasional (JKN-KIS) mandiri di BPJS …

The hyper competitive business environment of the day pares the way for running after the
key success factors to attain the competitive advantage which lies in understanding the …

The context of this study is Bangladeshs food retailing sector. The main purpose of this study
is to investigate the relationship between Customer Relationship Marketing (CRM) and …