Sentiment analysis in hospitality and tourism: a thematic and methodological review
Purpose This study aims to conduct a systematic review and critically analyze the sentiment
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …
[HTML][HTML] Natural language processing applied to tourism research: A systematic review and future research directions
MÁ Álvarez-Carmona, R Aranda… - Journal of king Saud …, 2022 - Elsevier
The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …
considerable changes in the tourism industry. Artificial intelligence, in particular natural …
What do hotel customers complain about? Text analysis using structural topic model
The ability to understand the causes of customers' complaints is critical for hotels to improve
their service quality, customer satisfaction, and revenue. This study adopts a novel structural …
their service quality, customer satisfaction, and revenue. This study adopts a novel structural …
[PDF][PDF] Pilgrimage movement and pilgrim satisfaction as a customer.
The article illustrates the trend of nonrelegation tourism, which, in a way, forces places of
worship to take care of complete insfrastructure and satisfy the needs of pilgrims. Merely" …
worship to take care of complete insfrastructure and satisfy the needs of pilgrims. Merely" …
Role of big data capabilities in enhancing competitive advantage and performance in the hospitality sector: Knowledge-based dynamic capabilities view
To address the unsolved problem of the mechanism underlying the effect of big data
analytics capabilities on competitive advantage and performance, this study combined …
analytics capabilities on competitive advantage and performance, this study combined …
Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation
This study employs the structural topic model to extract service quality attributes from
242,020 Airbnb reviews in Malaysia. 22 service related topics were extracted from the …
242,020 Airbnb reviews in Malaysia. 22 service related topics were extracted from the …
Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews
Y Song, K Liu, L Guo, Z Yang, M Jin - Journal of Hospitality and Tourism …, 2022 - Elsevier
Abstract The coronavirus disease (COVID-19) has impacted the hotel industry in all aspects.
However, the changes in hotel customer satisfaction deserve additional attention. Using …
However, the changes in hotel customer satisfaction deserve additional attention. Using …
How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers' travel experience
This study investigates the collective influences of cultural, hotel, and reviewer
characteristics on online ratings in the hotel sector. Based on over 243,000 TripAdvisor …
characteristics on online ratings in the hotel sector. Based on over 243,000 TripAdvisor …
Social media analytics and business intelligence research: A systematic review
Evidently, online voice of customers (VoC) expressed in social media has emerged as
quality data for researchers who are willing to conduct customer-driven business …
quality data for researchers who are willing to conduct customer-driven business …
[HTML][HTML] Exploring the consequence of social media usage on firm performance
This study aims to identify the consequence of social media usage on firm performance. To
this end, it proposes a conceptual map that shows promising linkages between the maturity …
this end, it proposes a conceptual map that shows promising linkages between the maturity …