Implementation of a conversational virtual assistant for open government data portal: Effects on citizens

D Wang, D Richards, AA Bilgin… - Journal of Information …, 2023 - journals.sagepub.com
Insufficient support services are one of the barriers for citizen's open government data (OGD)
utilisation. Considering the strengths and effectiveness of virtual assistants (VAs) in …

[PDF][PDF] Connecting supply and demand through portals: a study of open government data in China

D Wang - 2019 - figshare.mq.edu.au
Open government data (OGD) has developed rapidly due to various benefits that can be
derived through transparency and public access. However, researchers have emphasized …

[PDF][PDF] Personalised empathic virtual agent dialogue to the user

H Ranjbartabar - 2021 - figshare.mq.edu.au
In this thesis, we have conducted experiments on two different cohorts, high school and
undergraduate students. First, among high school students, we examined the students' …