Purpose The purpose of this work is to survey the body of research revolving around big
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …

In reaction to the growing attention paid to big data and artificial intelligence in hospitality
and tourism research, we systematically reviewed 270 relevant studies to identify topical …

Purpose This study aims to investigate the customers' behavioral intention and actual usage
(AUE) of artificial intelligence (AI)-powered chatbots for hospitality and tourism in India by …

Purpose This paper aims to propose a research model that explores perceived green
organizational support (OS) as a mediator of the effect of green human resource …

Purpose The prevalence of artificial intelligence (AI) has considerably affected management
and society. This paper aims to explore its potential impact on hospitality industry …

Purpose This study aims to conduct a systematic review and critically analyze the sentiment
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …

Purpose This study aims to provide a systematic literature review (SLR) of extant research
on talent management (TM) in hospitality and tourism (H&T). The objectives are first, to offer …

Purpose Online food delivery (OFD) has witnessed momentous consumer adoption in the
past few years, and COVID-19, if anything, is only accelerating its growth. This paper …

Purpose This study aims to examine the effectiveness of sustainability communication on
social media. More specifically, the effects of message appeal (sensual vs guilt) and …

Purpose Building on leader-member exchange and social cognitive theories, this paper
aims to propose a model of the influence of narcissistic leadership on hotel employees' …