Implicit in many discussions of work–family issues is the idea that managing the work–family
interface is more challenging for women than men. We address whether this intuition is …

Purpose Contact centers (CCs) are one of the main touch points of customers in an
organization. They form one of the inputs to customer relationship management (CRM) to …

Managing the work-family interface is increasingly strategic for international human resource
management (HRM) in attracting and retaining a diverse workforce. Yet despite growing …

Purpose This paper aims to investigate the impact of task interdependence and leader–
member exchange, as social exchange variables, on affective commitment and turnover …

All over the world organizations have realized that skilled labor and talented employees
develop the organization for better incentives and for improvements. How to reduce …

The objective of the study is to examine the factors affecting English language anxiety
among learners at the senior high school level at ECT Excellencia Global Academy …

Employee turnover has been responsible for the failure of many small businesses in the
United States. Business leaders do not always understand the reasons employees choose …

We analyze the impact of outsourcing on the well‐being of internal call center employees in
the US telecommunications industry. Our findings draw on mixed‐methods data. The …

Call-center employees are prone to lateness, absenteeism, and turnover because their jobs
are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors …

Purpose The purpose of this paper is to examine the relationships between perceived
customer unfriendliness, emotional exhaustion, emotional dissonance and turnover intent …