Hospitality and tourism online reviews: Recent trends and future directions

M Schuckert, X Liu, R Law - Journal of Travel & Tourism Marketing, 2015 - Taylor & Francis
In view of the increasing popularity of online reviews and their significant impact on
individual buying behavior as well as on the supply side, this study reviewed and analyzed …

Electronic word of mouth in tourism and hospitality consumer behaviour: state of the art

S Pourfakhimi, T Duncan, WJL Coetzee - Tourism Review, 2020 - emerald.com
Purpose Despite its volume, the academic research on the impact of electronic word of
mouth (eWOM) on tourism and hospitality consumer behaviour is fragmented and largely …

Why do people share their travel experiences on social media?

T Oliveira, B Araujo, C Tam - Tourism Management, 2020 - Elsevier
Tourism practices and destination decisions are more and more affected by the opinions of
trusted friends channeled through social media, and it is therefore of great interest to explore …

Semeval-2016 task 5: Aspect based sentiment analysis

M Pontiki, D Galanis, H Papageorgiou… - … workshop on semantic …, 2016 - hal.science
This paper describes the SemEval 2016 shared task on Aspect Based Sentiment Analysis
(ABSA), a continuation of the respective tasks of 2014 and 2015. In its third year, the task …

Deep Recurrent neural network vs. support vector machine for aspect-based sentiment analysis of Arabic hotels' reviews

M Al-Smadi, O Qawasmeh, M Al-Ayyoub… - Journal of computational …, 2018 - Elsevier
In this research, state-of-the-art approaches based on supervised machine learning are
presented to address the challenges of aspect-based sentiment analysis (ABSA) of Arabic …

What makes a useful online review? Implication for travel product websites

Z Liu, S Park - Tourism management, 2015 - Elsevier
While the proliferation of online review websites facilitate travellers' ability to obtain
information (decrease in search costs), it makes it difficult for them to process and judge …

Digital content marketing as a catalyst for e-WOM in food tourism

Y Bu, J Parkinson, P Thaichon - Australasian Marketing …, 2021 - journals.sagepub.com
Using the Use and Gratifications Theory (UGT), this paper explores how the social impact of
Digital Content Marketing (DCM) in food tourism leads to electronic word-of-mouth (e-WOM) …

Asymmetric effects of online consumer reviews

S Park, JL Nicolau - Annals of Tourism Research, 2015 - Elsevier
Consumers tend to seek heuristic information cues to simplify the amount of information
involved in tourist decisions. Accordingly, star ratings in online reviews are a critical heuristic …

E-WOM and accommodation: An analysis of the factors that influence travelers' adoption of information from online reviews

R Filieri, F McLeay - Journal of travel research, 2014 - journals.sagepub.com
Online reviews (ORs) are continuing to foster a renewed spread of word-of-mouth in the
travel industry. Travelers are increasingly using ORs to inform them about accommodations …

The influence of eWOM communications: An application of online social network framework

S Kim, J Kandampully, A Bilgihan - Computers in human behavior, 2018 - Elsevier
Abstract Drawing on Online Social Network (OSN) Framework (Brown, Boderick, & Lee,
2007), this study examines the role of electronic word-of-mouth (eWOM) in consumer review …