Use of social media in crisis management: A survey

A Saroj, S Pal - International Journal of Disaster Risk Reduction, 2020 - Elsevier
Emergency situations arising out of natural disasters like tsunami, earthquakes, floods,
hurricanes or man-made ones like terror strikes, riots, accidents, etc. cause tremendous …

The effect of social media on the dynamics of (self) resilience during disasters: A literature review

M Jurgens, I Helsloot - Journal of Contingencies and Crisis …, 2018 - Wiley Online Library
As is well known for decades, citizens are highly resilient during and after a disaster, they
save the day by helping themselves and others. A relatively new phenomenon is the …

Fifteen years of social media in emergencies: a retrospective review and future directions for crisis informatics

C Reuter, MA Kaufhold - Journal of contingencies and crisis …, 2018 - Wiley Online Library
Social media has been established in many larger emergencies and crises. This process
has not started just a few years ago, but already 15 years ago in 2001 after the terrorist …

Social media in crisis management: An evaluation and analysis of crisis informatics research

C Reuter, AL Hughes, MA Kaufhold - International Journal of …, 2018 - Taylor & Francis
Since the terrorist attacks of 9/11, the use of social media in emergency and crisis events
has greatly increased and many studies have concentrated on the use of ICT and social …

A geographic approach for combining social media and authoritative data towards identifying useful information for disaster management

JP De Albuquerque, B Herfort… - International journal of …, 2015 - Taylor & Francis
In recent years, social media emerged as a potential resource to improve the management
of crisis situations such as disasters triggered by natural hazards. Although there is a …

ICT-enabled community empowerment in crisis response: Social media in Thailand flooding 2011

CML Leong, SL Pan, P Ractham… - Journal of the …, 2015 - aisel.aisnet.org
In this paper, we examine the emerging use of ICT in social phenomena such as natural
disasters. Researchers have acknowledged that a community possesses the capacity to …

Mitigating information overload in social media during conflicts and crises: Design and evaluation of a cross-platform alerting system

MA Kaufhold, N Rupp, C Reuter… - Behaviour & Information …, 2020 - Taylor & Francis
The research field of crisis informatics examines, amongst others, the potentials and barriers
of social media use during conflicts and crises. Social media allow emergency services to …

Emergency services׳ attitudes towards social media: A quantitative and qualitative survey across Europe

C Reuter, T Ludwig, MA Kaufhold… - International Journal of …, 2016 - Elsevier
Various studies show that social media is used in emergencies–and that in spite of possible
challenges for emergency services, beneficial use cases can be identified. However …

Development of a spatial decision support system for flood risk management in Brazil that combines volunteered geographic information with wireless sensor …

FEA Horita, JP de Albuquerque, LC Degrossi… - Computers & …, 2015 - Elsevier
Effective flood risk management requires updated information to ensure that the correct
decisions can be made. This can be provided by Wireless Sensor Networks (WSN) which …

XHELP: Design of a cross-platform social-media application to support volunteer moderators in disasters

C Reuter, T Ludwig, MA Kaufhold, V Pipek - Proceedings of the 33rd …, 2015 - dl.acm.org
Recent disasters have shown an increase in the significance of social media for both
affected citizens and volunteers alike in the coordination of information and organization of …