An IT service design process is considered to be a fundamental piece of the seven key
international IT Service Management (ITSM) processes frameworks (ITIL v2, ITIL v3 (and ITIL …

Technology is constantly changing; what is cutting edge today is obsolete tomorrow. In this
ever-evolving environment, educators, researchers and professionals of the discipline need …

This paper reports on a grounded theory to study into software developers' use of software
development processes in actual practice in the specific context of very small companies …

The main international IT Service Management processes frameworks (ITIL v2, ISO/IEC
20000, COBIT 4.0, CMMI-SVC, MOF 4.0, and ITUP) include the design of IT services as part …

The ISO/IEC 29110 standard has at its core a Management and Engineering Guide [1] which
are targeted at very small entities (enterprises, organizations, departments or projects) …

Code review in practice is often performed change-based, ie using the code changes
belonging to a task to determine which code to review. In previous studies, it was found that …

Abstract The importance of Software Architecture (SA) design has been acknowledged as a
very important factor for a high-quality software development. Different efforts in both …

A software process can take many forms and its optimality demands that it should be
harmonised with the needs of the given software development situational context. This …

The ISO/IEC 29110 standard has at its core a Management and Engineering Guide [1] which
are targeted at very small entities (enterprises, organizations, departments or projects) …

At the École de technologie supérieure (ÉTS), software process improvement (SPI) is taught
in lecture format and with a 10-week implementation project in an organization by teams of …