Purpose This study examined a tourism destination, Macao, a fast-progressing smart city
under development, vis-à-vis a set of smart city quality of life (SCQOL) domains and verified …

Governments globally are striving to improve citizens' service delivery by adopting digital
technologies, such as online portals and call centres. Although digitization provides an …

Although there has been a significant amount of research focused on citizen-centric smart
cities, most previous studies have primarily focused on urban residents' quality of life and …

Typically, designers of ICT based initiatives tend to consider the emerging trends of
information and communication technology (ICT) as the starting point for designing an e …

We map the state of the practice of user-centred design in industrial settings. We evaluated
the level of adoption of user-centred approaches in small IT companies at the Eastern …

Usability problems are barriers of the adoption of e-government services. A combination of
methods was used to evaluate the usability of any e-government service. A questionnaire …

E-governance is the interaction between a government and its citizens to deliver services in
an efficient manner by means of information technology and telecommunication. The current …

Citizen-centric approach towards design of e-government initiatives insists that the needs
and aspirations of the citizens must form the core nuclei of the entire process. However, the …

This study contributes by providing a conceptual framework around learning in public
administration reforms. Large e-government projects through which reforms are introduced …

Στόχος της παρούσας εργασίας είναι διττός, αναπτύξαμε ένα εννοιολογικό και μεθοδολογικό
πλαίσιο διαχείρισης και προσδιορισμού των εμποδίων και των ευκαιριών για την υιοθέτηση …