Purpose Hospitality employees' attitudes and behaviors play a crucial role in enhancing
customer satisfaction and service quality and ultimately firms' success; therefore …

Purpose-The study investigates the role of authenticity of B2B salespersons has on their
consultative selling competence. The study also examines the mediating effect of customer …

This study examines how to achieve sales performance through team oriented leadership
and team work quality. Teamwork can run smoothly if in organization have a team-oriented …

Mindfulness can help leaders deliver proactive customer service by promoting self-
awareness, empathy, and cognitive flexibility. This chapter explores how cultivating …

La logística de distribución en el ámbito nacional e internacional ha atravesado
innumerables cambios con el transcurso del tiempo llegando a convertirse en una de las …

Esta investigação tem como principal objetivo investigar de que forma a Liderança
Autêntica tem impacto em determinadas respostas atitudinais e comportamentais de …

Finding and keeping talented and effective sales leader who can persistently drive up sales
target is not an easy task. Most of businesses today are results oriented as such; they real …