Trust within the workplace: A review of two waves of research and a glimpse of the third

KT Dirks, B de Jong - Annual Review of Organizational …, 2022 - annualreviews.org
Over the past quarter century, trust has emerged as a core concept in organizational
psychology and organizational behavior. We review the body of research amassed over that …

A critical review of the conceptualization, operationalization, and empirical literature on cognition‐based and affect‐based trust

A Legood, L van der Werff, A Lee… - Journal of …, 2023 - Wiley Online Library
Trust plays a pivotal role in the development and maintenance of effective working
relationships. In this paper we offer a critical review of the conceptualization and …

[HTML][HTML] From ambivalence to trust: Using blockchain in customer loyalty programs

M Utz, S Johanning, T Roth, T Bruckner… - International Journal of …, 2023 - Elsevier
Global initiatives on climate protection and national sustainability policies are accelerating
the replacement of fossil fuels with renewable energy sources. Many electricity suppliers are …

The impact of a blockchain platform on trust in established relationships: a case study of wine supply chains

M Brookbanks, G Parry - Supply Chain Management: An International …, 2022 - emerald.com
The impact of a blockchain platform on trust in established relationships: a case study of wine
supply chains | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

A meta-analysis of the role of trust in the leadership-performance relationship

A Legood, L van der Werff, A Lee… - European Journal of …, 2021 - Taylor & Francis
Trust plays a critical role as a key mechanism through which the positive impact of
leadership can be elicited. This meta-analysis examines the incremental validity of eight …

What to expect from opening up 'black boxes'? Comparing perceptions of justice between human and automated agents

N Schlicker, M Langer, SK Ötting, K Baum… - Computers in Human …, 2021 - Elsevier
Advances in artificial intelligence contribute to increasing automation of decisions. In a
healthcare-scheduling context, this study compares effects of decision agents and …

My knowledge: The negative impact of territorial feelings on employee's own innovation through knowledge hiding

M Guo, G Brown, L Zhang - Journal of Organizational Behavior, 2022 - Wiley Online Library
Innovation is critical for organizational success but innovation often depends on employee's
willingness to share, which they surprisingly are not always willing to do despite potential …

Shaping a multidisciplinary understanding of team trust in human-AI teams: a theoretical framework

AS Ulfert, E Georganta, C Centeio Jorge… - European Journal of …, 2024 - Taylor & Francis
Intelligent systems are increasingly entering the workplace, gradually moving away from
technologies supporting work processes to artificially intelligent (AI) agents becoming team …

[HTML][HTML] Conceptualizing trust and distrust as alternative stable states: Lessons from the Flint water crisis

JA Hamm, JS Carrera, JA Van Fossen… - Ecology and society …, 2023 - ncbi.nlm.nih.gov
Despite the universally recognized importance of fostering trust and avoiding distrust in
governance relationships, there remains considerable debate on core questions like the …

Trust theory and customer services research: theoretical review and synthesis

N Isaeva, K Gruenewald… - The Service Industries …, 2020 - Taylor & Francis
Research has revealed service industries' benefits from customer trust including positive
effects on commitment, loyalty, sales effectiveness, and collaborative, cooperative, and …