The dark side of strong identification in organizations: A conceptual review
Identification (a state of perceived “oneness” with a given target) fulfills fundamental human
motives and facilitates a range of positive outcomes, but it also has a dark side. While …
motives and facilitates a range of positive outcomes, but it also has a dark side. While …
Loaded with knowledge, yet green with envy: leader–member exchange comparison and coworkers-directed knowledge hiding behavior
Purpose This study aims to explore an interpersonal predictor of coworkers-directed
knowledge hiding behavior–the leader–member exchange social comparison (LMXSC) …
knowledge hiding behavior–the leader–member exchange social comparison (LMXSC) …
Letting go or getting back: How organization culture shapes frontline employee response to customer incivility
This study examines how different types of organizational culture moderate the effect of
customer incivility on frontline employee (FLE) response. We propose that FLE forgiveness …
customer incivility on frontline employee (FLE) response. We propose that FLE forgiveness …
Workplace aggression and employee performance: A meta-analytic investigation of mediating mechanisms and cultural contingencies.
We present a meta-analytic investigation of the theoretical mechanisms underlying why
experienced workplace aggression is harmful to the three core performance outcomes (ie …
experienced workplace aggression is harmful to the three core performance outcomes (ie …
Reducing service sabotage: the influence of supervisor social undermining, job stress, turnover intention and ethical conflict
CH Schwepker Jr, CK Dimitriou - Journal of Marketing Theory and …, 2023 - Taylor & Francis
The purpose of this research is to better understand the relationship between supervisor
social undermining and service sabotage through related mediating and moderating …
social undermining and service sabotage through related mediating and moderating …
Restaurant employee service sabotage and customer deviant behaviors: The moderating role of corporate reputation
This article provides a timely exploration of the relationship between hospitality employee
service sabotage and customer deviant behaviors in Taiwan. The authors also examine the …
service sabotage and customer deviant behaviors in Taiwan. The authors also examine the …
Abusive supervision and the knowledge worker productivity: the mediating role of knowledge management processes
Purpose Drawing upon the theoretical underpinning of knowledge worker productivity, this
study aims to examine the relationship between abusive supervision and knowledge …
study aims to examine the relationship between abusive supervision and knowledge …
Effect of supervisors' stress on subordinates' unethical behavior: moderating role of managers' despotic leadership
Purpose By applying displaced aggression and conservation of resource theory, this paper
aims to investigate the effect of supervisors' workplace stress over subordinates' unethical …
aims to investigate the effect of supervisors' workplace stress over subordinates' unethical …
Linking artificial intelligence to service sabotage
C Ma, J Ye - The Service Industries Journal, 2022 - Taylor & Francis
The widespread use of artificial intelligence (AI) technology in the service industry has made
the conflict between service robots and frontline employees a hot topic. While research …
the conflict between service robots and frontline employees a hot topic. While research …
Supervisory abuse of high performers: a social comparison perspective
Prior research linking employee performance to abusive supervision suggests that
supervisors have instrumental and non‐instrumental reasons for engaging in abuse while …
supervisors have instrumental and non‐instrumental reasons for engaging in abuse while …