The field of retailing has experienced significant changes in recent years. In this article, we
review articles published in Journal of Retailing over the 2002–2007 time span, classified …

It is widely recognized that an increasing number of service firms are expanding into
international markets. Many studies in the services marketing literature have focused on the …

Purpose The purpose of this paper is to develop a comprehensive model representing the
relationships among service quality, customer satisfaction, trust and loyalty in a retail …

Abstract Virtual Reality Spectatorship (VRS) is becoming an emerging sport media
consumption trend as it delivers such optimal experience that maximizes user satisfaction …

The surge in academic and practical interest in the topic of value co-creation (VCC)
highlights an equivocal understanding of its conceptual boundaries and empirical …

Service quality evaluation and the mediating role of perceived value and customer satisfaction
in customer loyalty | Emerald Insight Books and journals Case studies Expert Briefings Open …

Despite the considerable expansion of brand-hosted social media, it is still not clear whether
and how brand-consumer social sharing contributes to virtual media engagement. Drawing …

Purpose The quality assessment of e-commerce services is of particular research interest,
as it has been widely found that quality is directly linked to customer satisfaction and loyalty …

Purpose This paper aims to review hospitality and tourism research on customer satisfaction
(CS), service quality (SQ) and customer value (CV) published in several established …

Revenue management aims to maximize financial performance by setting different prices for
the same offerings. However, such practices may deteriorate the nonfinancial performance …