Cruise Operations Management provides a comprehensive and contextualised overview of
hospitality services for the cruise industry. As well as providing a background to the cruise …

Tourism: The Key Concepts offers a comprehensive collection of the most frequently used
and studied concepts in the subject of tourism. Within the text key terms, concepts …

Fully revised, Tourism, 2nd edition covers aspects of tourism from a modern perspective,
providing students with a range of theoretical and research-based explanations, supported …

This chapter introduces its readers to the concept of tourism. It sheds light on the rationale
for tourism, as it explains the tourists' inherent motivations to travel. It also describes different …

Abstract Nakajima defined the 'Overall Equipment Effectiveness'(OEE) indicator to measure
the performance losses of a company. Since then, variants have been proposed by authors …

The increasing popularity of the event sector in Ireland has had an effect on host
communities in a positive and negative manner. This baseline comparative assessment …

Abstract Pampang Ecotourism Village is one of the Ecotourism villages located in
Gunungkidul. This ecotourism village was established in 2017 with 1,440 tourists. Many …

One of the most problematic issues to face airlines in recent years has been service
failure/breakdown. Consequently, the notion of effective recovery, in terms of retaining …

The COVID-19 pandemic in 2019 heralded a downturn in the Thai economy, particularly in
the tourism and hospitality sectors which rely heavily on international tourists. To decrease …