Purpose–The purpose of this paper is to provide a structured overview of so‐called business
process improvement (BPI) approaches and their contribution to the actual act of improving …

Modelling is a key activity in conceptual design and system design. Through collaborative
modelling, end-users, stakeholders, experts and entrepreneurs are able to create shared …

Abstract Information Systems (IS) managers are under increasing pressure to justify the
value and contribution of IS expenditures to the productivity, quality, and competitiveness of …

Many previous papers have lamented the fact that the findings of past GSS research have
been inconsistent. This paper develops a new model for interpreting GSS effects on …

During the past dozen years, researchers at the University of Arizona have built six
generations of group support systems software, conducted over 150 research studies, and …

This paper presents a descriptive evaluation of 54 case and field studies from 79 published
papers spanning two decades of group support systems (GSS) research. It organizes the …

In the information economy, businesses are changing more often and more rapidly than ever
before. The lessons learned from a decade of business process reengineering (BPR) …

Process models are used to convey semantics about business operations that are to be
supported by an information system. A wide variety of professionals is targeted to use such …

Business process reengineering (BPR) projects have been carried out for many years, with
varying degrees of success. Two key reasons for failure are distinguished from the literature …

Purpose–The paper aims to present the design rationale, the structure and the use of a web‐
based information systems framework for collaborative business process modelling …