ANALISIS KUALITAS PELAYANAN SHOPEE DAN TOKOPEDIA MENGGUNAKAN METODE GAP ANALYSIS DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)
A Yanuar, F Sulistiyaningsih - … Mandalika ISSN 2721 …, 2023 - ojs.cahayamandalika.com
This study aims to find out (1) how is the quality of service provided by Shopee and
Tokopedia,(2) the gap between the performance and expectations of Shopee and …
Tokopedia,(2) the gap between the performance and expectations of Shopee and …