Healthcare is a very important sector as our lives depend on it. During the novel corona virus
pandemic, it was evident that our healthcare organizations still lack in terms of efficiency and …

The private sector has a large and growing role in health systems in low-income and middle-
income countries. The goal of universal health coverage provides a renewed focus on taking …

Purpose–The purpose of this paper is to develop a scale for measuring perceived service
quality for public hospitals from the user's (patient's) perspective. The objective is to measure …

Purpose–The purpose of this paper is to examine the extent of total quality management
(TQM) practices implemented in Palestinian hospitals and their relationship to …

Due to the growing prominence of total quality management (TQM) in health care, the
present study was conducted to identify the set of TQM practices for its successful …

Purpose–The purpose of this paper is to illustrate how Lean Six Sigma (LSS) methodology
was applied to a medical records department (MRD) of a hospital in India to reduce the Turn …

Purpose–The purpose of this paper is to develop a Balanced Scorecard-based performance
measurement framework for health care system. Design/methodology/approach–An …

Purpose The purpose of this paper is to assess the level of total quality management (TQM)
implementation in Palestinian governmental and non-governmental hospitals using the …

A large number of contemporary organisations across the globe are adopting total quality
management (TQM) to satisfy and delight their customers. The need of the hour is to provide …

Hospital industry being one of the services industries had adopted the total quality
management practices to deliver high quality services to the patients long ago. With the …