In order to investigate the drivers that impact on the success of change projects, a major
research project was commenced in 1998. Extensive quantitative studies of organizational …

Organizational change is a particularly emotional event for those being confronted with it.
Anger is a frequently experienced emotion under these conditions. This study analyses the …

Change is frequent in healthcare, yet change management is often far from perfect. This
book considers the complexity of change within large organisations, explores existing …

The way in which [our company] treats its employees is an impudence... This is no merger, it
is a takeover [pause], and we feel like employees of second class... It is disappointment …

This thesis uses the concept of 'emotional ambivalence', understood as a dynamic emotional
response to change that unfolds over time, to explore the complex emotions experienced by …

Purpose–This paper aims to investigate the role that deep emotional feelings play in relation
to process/service re-design and process/service improvement. It suggests that attention to …

This work is an endeavour on the subject of the Critical Success Factors imposed by Human
Resources, in the process of reforms, under the context of New Public Management …

Organisaatiota voidaan pitää kompleksisena ja muuttuvana eikä sen toimintaa ole helppoa
ennustaa. Selviytyminen jatkuvasta muutoksesta ja innovatiivisuuden tarve ovat osa …

Understanding the psychological relationship between the individual and the organisation,
and its effects on behaviour, continues to have strong theoretical and practical relevance for …