This paper analyses the impact of good vs. bad ratings during the first stage of the decision-
making process when booking a hotel. This study tested the interaction between numerical …

This paper reviews how empirical research on User Experience (UX) is conducted. It
integrates products, dimensions of experience, and methodologies across a systematically …

A growing reliance on the Internet as an information source when making choices about
tourism products raises the need for more research into electronic word of mouth. Within a …

Visual aesthetics has been shown to critically affect a variety of constructs such as perceived
usability, satisfaction, and pleasure. Given the importance of visual aesthetics in human …

Dynamic pricing techniques allow using a number of variables in a tactical way compared to
standard catalogue prices. This study merges in a conceptual model the relevance of the …

This paper experimentally investigates the role of visual complexity (VC) and prototypicality
(PT) as design factors of websites, shaping users' first impressions by means of two studies …

Affect is a critical factor in human decisions and behaviors within many social contexts. In the
information and communication technology (ICT) context, a growing number of studies …

This paper analyzes the relation between usability and aesthetics. In a laboratory study, 80
participants used one of four different versions of the same online shop, differing in interface …

Previous research into multimedia learning has mainly focused on cognitive factors to
investigate different instructional conditions and design principles. Emotional factors have so …

Purpose The purpose of this study is to explore the factors that help in building e-loyalty
towards online retailers. Internet has brought the world market into a single platform …