Patient satisfaction with healthcare provision services and the factors influencing it are be-
coming the main focus of many scientific studies. Assuring the quality of the provided …

MCDM is considered as a complex decision-making tool involving both quantitative and
qualitative factors. In recent years, several fuzzy FMCDM tools have been suggested to …

As a practical popular methodology for dealing with fuzziness and uncertainty in Multiple
Criteria Decision-Making (MCDM), Fuzzy AHP (FAHP) has been applied to a wide range of …

Healthcare networks are sophisticated systems, which are commonly comprised of medical
and drug suppliers, insurance companies, third-party logistics (3PL) providers, and …

Decision making techniques have been widely used in healthcare and medical industry.
This study systematically reviews the conventional and fuzzy decision-making techniques …

Supplier selection is an important issue in supply chain management (SCM), and essentially
is a multi-criteria decision-making problem. Supplier selection highly depends on experts' …

How to select the optimal supplier is an open and important issue in supply chain
management, which can be considered as a multi-criteria decision-making (MCDM) …

Abstract Service quality is a multi-dimensional construct which is not accurately measured
by aspects deriving from numerical ratings and their associated weights. Extant literature in …

Despite the increasing attention to the service supply chain management by both
practitioners and academics, the performance measurement of service supply chains still …

The in-flight service is one of the most important parts in the whole air travel service process.
In order to better understand the passengers' preference and obtain their perception for …