With the overlap of the interfirm relationship quality and supply chain management research
in mind, this paper reviewed 100 recent, scientific, English-language papers on interfirm …

Purpose The purpose of this paper is to create a new understanding of industrial business-to-
business (B2B) relationships by connecting the theoretical streams of marketing …

Project managers have traditionally evaluated project success using the “iron triangle” of
time, costs, and quality. In recent years, however, customer satisfaction and other client …

Purpose–This paper aims to examine the most important antecedents of customer loyalty in
business-to-business (B2B) context using European Customer Satisfaction Index (ECSI) …

Purpose In business-to-business (B2B) settings, research on social media sites (SMS) has
primarily examined the benefits and challenges relating to their use, as well as factors …

This paper aims to examine customer citizenship behavior (CCB) and explore the
interrelationships between relationship value, relationship quality, relationship strength, and …

Purpose This study aims to investigate the effect of commitment and trust on satisfaction and
sequential effect of satisfaction on relational outcomes (ie performance and governance …

Purpose This paper aims to investigate to what extent core, technical and social components
of relationship value influence customer satisfaction and loyalty in the high technology …

This study aims to examine the relationships between the restaurant attachment dimensions,
the experiential relationship quality dimensions and experiential relationship intentions. A …

Purpose This study examines the triadic approach of value co-creation (VcC) in B2B
relationships between the industrial manufacturer, its main supplier and its main client, by …