Smart shopping malls integrate a range of smart technologies such as artificial intelligence,
virtual reality and augmented reality. However, there is a lack of research on the …

Recently published exploratory research has suggested COVID-19 control protocols
implemented during the pandemic may have altered the values and experiences customers …

This study aims to investigate through structural equation modelling (SEM) the relationships
between the shopping environment, customer perceived value, customer satisfaction, and …

Retailers invest in atmospherics to create effective environments that engage shoppers in
their shopping journey and promote business success. However, the link between store …

Cross-cultural studies indicate the importance of service quality and loyalty in different
nations, but they do not specify how cultural context affects the relationships between such …

Purpose The purpose of this study is to compare online and in-store shoppers motivations
based on product type. Design/methodology/approach Means-end approach was used to …

Purpose This study identifies the impact of supermarket environmental corporate social
responsibility (ECSR) on consumers' loyalty towards their supermarket. Based on the …

Purpose This study was carried out to identify mall image dimensions, analyse and discuss
how shopping well-being is influenced by mall image and impacts on mall loyalty with the …

Purpose Product category involvement and relationship proneness are crucial in explaining
relationship outcomes. Nevertheless, the authors know little about their roles in the formation …

This study aims to understand the relationship between environmental consciousness and
multidimensional (ie, cognition, affection, and activation aspects) of customer brand …