Background Benchmarking has been recognised as a valuable method to help identify
strengths and weaknesses at all levels of the healthcare system. Despite a growing interest …

The aim of this paper is to gain a better understanding of how the balanced scorecard (BSC)
has evolved in Spain, Italy, and Portugal. It reviews all the articles on the BSC in the health …

This paper analyzes the presence of different managerial approaches in a public
organization, the Tuscany Region of Italy. In particular, it highlights the phenomenon of the …

Organizational culture might influence results, especially in public healthcare organizations
characterized by strong professional control. This study investigates whether a specific …

The Italian Health care System provides universal coverage for comprehensive health
services and is mainly financed through general taxation. Since the early 1990s, a strong …

As outsourcing ventures become more complex, opportunities for synergies and efficiencies
increase, but also create longer and more fragmented supply chains which could have …

Purpose Current performance measurement systems (PMSs) are mainly designed to
measure performance at the organizational level. They tend not to assess the value created …

This paper explores what motivates improved health care performance. Previously, many
have thought that performance would either improve via choice and competition or by …

Background Third-grade hospitals in Beijing have been rapidly developing in capacity and
scale for many years. These hospitals receive a large number of patients, and ensuring their …

Objective The aim of this study was to examine the extent to which socio-demographic
variables affect women's satisfaction regarding antenatal and perinatal care. Design To take …