Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. This is the basis for …

It is impossible to produce quality products and services without quality people and
processes. Services in general are intangible and cannot be fully owned by consumers. If …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. Service businesses place great importance on the human element. High …

From the data above, it can be said that many outlets do not necessarily have high
consumption value either. Service is an activity or benefit offered to consumers or service …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. It is impossible to produce quality products and services without quality …

Abstract Service quality is the best matrix for evaluating consumer satisfaction in comparison
between expectations and perceptions of service. It is impossible to produce quality …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

The existence of very busy peak periods is a problem in itself for service marketing. From the
data above, it can be said that many outlets do not necessarily have high consumption value …

This is the basis for consumers to be able to buy products or services from the same place
repeatedly and not switch to other competing companies. From the data above, it can be …

It is impossible to produce quality products and services without quality people and
processes. Services in general are intangible and cannot be fully owned by consumers …