Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches
The growth of literature in the field of quality of service in the public transport (PT) sector
shows increasing concern for a better understanding of the factors affecting service quality …
shows increasing concern for a better understanding of the factors affecting service quality …
State of the art of paratransit literatures in Asian developing countries
Paratransit systems cause traffic and environmental issues but they also serve as a
personalized and flexible public transport mode in response to passenger demand …
personalized and flexible public transport mode in response to passenger demand …
Factors influencing customer's loyalty towards ride-hailing taxi services–A case study of Vietnam
With the emergence of new transport technologies, ride-hailing services have become
increasingly popular around the world in recent years. Particularly in developing countries …
increasingly popular around the world in recent years. Particularly in developing countries …
A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view
L Eboli, G Mazzulla - Transport Policy, 2011 - Elsevier
In this paper a methodology for measuring transit service quality is proposed. The
methodology is based on the use of both passenger perceptions and transit agency …
methodology is based on the use of both passenger perceptions and transit agency …
[HTML][HTML] A new customer satisfaction index for evaluating transit service quality
L Eboli, G Mazzulla - Journal of Public transportation, 2009 - Elsevier
In this paper, an index based on customer perspective is proposed for evaluating transit
service quality. The index, named Heterogeneous Customer Satisfaction Index, is inspired …
service quality. The index, named Heterogeneous Customer Satisfaction Index, is inspired …
Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers
Ride-sourcing services are increasingly popular since they were first introduced in the last
decade. Particularly in developing countries where public transport systems have received …
decade. Particularly in developing countries where public transport systems have received …
A classification tree approach to identify key factors of transit service quality
A key aspect to take into consideration when developing indices to evaluate transit service
quality is to determine how much weight passengers give to each attribute when making a …
quality is to determine how much weight passengers give to each attribute when making a …
Relationships between rail passengers' satisfaction and service quality: a framework for identifying key service factors
L Eboli, G Mazzulla - Public Transport, 2015 - Springer
Increasing the use of public transport is one of the most convenient strategies for alleviating
the problems resulting from the excessive use of the private car in most metropolitan areas …
the problems resulting from the excessive use of the private car in most metropolitan areas …
[HTML][HTML] Ranking factors affecting public transport mode choice of commuters in an urban city of a developing country using analytic hierarchy process: The case of …
FL Mayo, EB Taboada - Transportation Research Interdisciplinary …, 2020 - Elsevier
Understanding the factors that impact commuter's transport mode choice is one of the
important key aspects to consider when aiming for a sustainable transportation system …
important key aspects to consider when aiming for a sustainable transportation system …
Service quality assessment of ride-sourcing services: A distinction between ride-hailing and ride-sharing services
With the rapid advancement of wireless technology and internet services, ride-sourcing
services have become an integral part of providing door-to-door connectivity to passengers …
services have become an integral part of providing door-to-door connectivity to passengers …