Context: Addressing user requests in the form of bug reports and Github issues represents a
crucial task of any successful software project. However, user-submitted issue reports tend …

Background: Several factors may impact the process of software maintenance and evolution
of free software projects, including structural complexity and lack of control over its …

According to the now widely accepted “onion-model” of the organization of open source
software development, an open source project typically relies on a core of developers that is …

Previous studies on issue tracking systems for open source software (OSS) focused mainly
on requests for bug fixes. However, requests to add a new feature or an improvement to an …

The publication of the Netscape source code under free software license and the launch of
the Mozilla project constitute a pioneering initiative in the field of free and open source …

Open bug reporting allows end-users to express a vast array of unwanted software
behaviors. However, users' expectations often clash with developers' implementation …

In the paper we investigate an organizational practice meant to increase the quality of
commons-based peer production: the use of template messages in wiki-collections to …

In this paper, we present preliminary evidence suggesting that the voting mechanism
implemented by the open-source Firefox community is a means to provide a supplementary …

Though largely spontaneous and loosely regulated, the process of peer production within
online communities is also supplemented by additional coordination mechanisms. In this …

This dissertation introduces LemonAid, a new selection-based crowdsourced contextual
help approach, and investigates the larger social and organizational factors of software …