This study empirically examines the relationship between knowledge management practices
and firm innovation in the context of service firms in developing countries. The research also …

Purpose This study aims to investigate quality of work life (QWL) as a partial mediator of the
impact of psychological capital (PsyCap) on service recovery performance (SRP) and …

In the service sector, customer-related social stressors may weaken employees' well-being,
impairing job-related outcomes. Drawing on the Conservation of Resources theory and on …

Purpose The purpose of this study is to investigate whether openness to receive and
openness to share knowledge drive employees to share knowledge with colleagues in the …

This study investigate how service recovery affect customer loyalty of Uber customers in
Ghana and how trust mediate the relationship between recovery and customer loyalty. With …

This study investigates the types of knowledge management process (KMP) arrangements
firms adopt and how these arrangements relate to innovation. Data from 341 Brazilian and …

Purpose The purpose of this study is to develop a theoretical model for examining how
innovation speed mediates the relationship between knowledge management (KM) and …

Acquiring and using knowledge resources is essential for companies to implement green
supply chain management. It can help companies understand market information …

Purpose Knowledge management is very useful to the most departments and sectors of the
economy, and the healthcare sector is no exception. Thus, this paper aims to explore how …

Purpose The purpose of this paper is to investigate the effects of structural social capital,
relational social capital and cognitive social on relationship satisfaction, and also to …