When female (male) robot is talking to me: effect of service robots' gender and anthropomorphism on customer satisfaction

S Seo - International Journal of Hospitality Management, 2022 - Elsevier
Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …

An overview of the destination physical servicescape with SOR paradigm: The importance of prestige sensitivity

KG Kucukergin, FN Kucukergin… - Asia Pacific Journal of …, 2020 - Taylor & Francis
This study aims to examine the relationships among the destination physical servicescape
elements, perceived price, tourist emotions, satisfaction and behavioral intentions. Besides …

Understanding culinary tourist motivation, experience, satisfaction, and loyalty using a structural approach

E Agyeiwaah, FE Otoo, W Suntikul… - Journal of Travel & …, 2019 - Taylor & Francis
Research on culinary tourism lacks an empirical examination of the relationship between
motivation, experience, satisfaction, and loyalty. Drawing on the extant literature, this paper …

Hotel image and reputation on building customer loyalty: An empirical study in Macau

IKW Lai - Journal of Hospitality and tourism Management, 2019 - Elsevier
The relationship between corporate image and reputation has not been well investigated
because most studies only analyze corporate image or reputation separately. This study …

Destination service quality, affective image and revisit intention: The moderating role of past experience

C Tosun, BB Dedeoğlu, A Fyall - Journal of Destination Marketing & …, 2015 - Elsevier
This study examines the moderating role of past experience on the relationship between
destination service quality, destination affective image and re-visit intention. With Alanya …

The effect of atmosphere on customer engagement in upscale hotels: An application of SOR paradigm

H Choi, J Kandampully - International Journal of Hospitality Management, 2019 - Elsevier
Research suggests that atmosphere plays an important role in creating emotional
connections between a hotel customer and the hotel and that these connections lead to …

Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for 'luminaries' special issue of …

A Pizam, ADA Tasci - International Journal of Hospitality Management, 2019 - Elsevier
Abstract Since Bitner's (1992) introduction of the servicescape concept, many conceptual
and empirical studies have been conducted. Even though a relatively solid theoretical base …

Halal-friendly hotels: Impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry

Y Jeaheng, A Al-Ansi, H Han - Journal of Travel & Tourism …, 2019 - Taylor & Francis
This study was designed to identify the attributes of a halal-friendly hotel and evaluate the
role of these attributes in motivating the behavioral intentions of Muslim customers …

Shaping tourists' destination quality perception and loyalty through destination country image: The importance of involvement and perceived value

BB Dedeoğlu - Tourism Management Perspectives, 2019 - Elsevier
Although tourists' country-image perceptions are an important precursor for both the buying
process and product evaluations, they have not been adequately considered in the context …

What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention

KKF So, H Kim, H Oh - Journal of Travel Research, 2021 - journals.sagepub.com
While scholarly inquiry into Airbnb has experienced an exponential growth in the tourism
literature, the role of the environmental stimuli of Airbnb experiences in creating consumer …