When female (male) robot is talking to me: effect of service robots' gender and anthropomorphism on customer satisfaction
S Seo - International Journal of Hospitality Management, 2022 - Elsevier
Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …
often gendered as either female or male. This study examines the role of service robots' …
An overview of the destination physical servicescape with SOR paradigm: The importance of prestige sensitivity
KG Kucukergin, FN Kucukergin… - Asia Pacific Journal of …, 2020 - Taylor & Francis
This study aims to examine the relationships among the destination physical servicescape
elements, perceived price, tourist emotions, satisfaction and behavioral intentions. Besides …
elements, perceived price, tourist emotions, satisfaction and behavioral intentions. Besides …
Understanding culinary tourist motivation, experience, satisfaction, and loyalty using a structural approach
E Agyeiwaah, FE Otoo, W Suntikul… - Journal of Travel & …, 2019 - Taylor & Francis
Research on culinary tourism lacks an empirical examination of the relationship between
motivation, experience, satisfaction, and loyalty. Drawing on the extant literature, this paper …
motivation, experience, satisfaction, and loyalty. Drawing on the extant literature, this paper …
Hotel image and reputation on building customer loyalty: An empirical study in Macau
IKW Lai - Journal of Hospitality and tourism Management, 2019 - Elsevier
The relationship between corporate image and reputation has not been well investigated
because most studies only analyze corporate image or reputation separately. This study …
because most studies only analyze corporate image or reputation separately. This study …
Destination service quality, affective image and revisit intention: The moderating role of past experience
This study examines the moderating role of past experience on the relationship between
destination service quality, destination affective image and re-visit intention. With Alanya …
destination service quality, destination affective image and re-visit intention. With Alanya …
The effect of atmosphere on customer engagement in upscale hotels: An application of SOR paradigm
H Choi, J Kandampully - International Journal of Hospitality Management, 2019 - Elsevier
Research suggests that atmosphere plays an important role in creating emotional
connections between a hotel customer and the hotel and that these connections lead to …
connections between a hotel customer and the hotel and that these connections lead to …
Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for 'luminaries' special issue of …
Abstract Since Bitner's (1992) introduction of the servicescape concept, many conceptual
and empirical studies have been conducted. Even though a relatively solid theoretical base …
and empirical studies have been conducted. Even though a relatively solid theoretical base …
Halal-friendly hotels: Impact of halal-friendly attributes on guest purchase behaviors in the Thailand hotel industry
This study was designed to identify the attributes of a halal-friendly hotel and evaluate the
role of these attributes in motivating the behavioral intentions of Muslim customers …
role of these attributes in motivating the behavioral intentions of Muslim customers …
Shaping tourists' destination quality perception and loyalty through destination country image: The importance of involvement and perceived value
BB Dedeoğlu - Tourism Management Perspectives, 2019 - Elsevier
Although tourists' country-image perceptions are an important precursor for both the buying
process and product evaluations, they have not been adequately considered in the context …
process and product evaluations, they have not been adequately considered in the context …
What makes Airbnb experiences enjoyable? The effects of environmental stimuli on perceived enjoyment and repurchase intention
While scholarly inquiry into Airbnb has experienced an exponential growth in the tourism
literature, the role of the environmental stimuli of Airbnb experiences in creating consumer …
literature, the role of the environmental stimuli of Airbnb experiences in creating consumer …