The analytic network process is one of the multi-criteria decision-making methods widely
used to solve various issues in the real-world due to the consideration of complex and …

The analytic hierarchy process (AHP) has been widely applied in the last four decades, and
a fuzzy logic version, the fuzzy AHP (FAHP), has also been employed in many studies since …

Purpose–This article aims to provide a literature review on the use of quality function
deployment (QFD) in healthcare and a case study in order to provide contextual knowledge …

Abstract Quality Function Deployment (QFD) is a popular planning method often used to
transform customer demands/requirements into the technical characteristics of a new or …

There is a rapidly growing awareness amongst the public of facilities where the design
incorporates green construction principles. This paper aims to study the quality function …

The overall objective of this paper is to introduce a customer oriented supplier selection
method. Although the supplier selection problem has previously been investigated, an …

A multidisciplinary approach integrating method of identification of customer satisfaction
needs (CSNs), the House of Quality (HoQ) chart of quality function deployment (QFD), theory …

Purpose The purpose of this paper is to facilitate green supply chain (GSC) managers and
planners to model and access GSC risks and probable failures. This paper proposes to use …

Customer requirements (CRs) play a significant role in the product development process,
especially in the early design stage. Quality function deployment (QFD), as a useful tool in …

Product-service system (PSS) approach has emerged as a competitive strategy to impel
manufacturers to offer a set of product and services as a whole. A three-domain PSS …