The targeted analysis of customer data becomes increasingly important for data-driven
business models. At the same time, the customers' concerns regarding data privacy have to …

The aim of this paper is to assess the service quality for long-haul low-cost carriers
(LHLCCs) focusing on routes between Asia and Australia. The airlines selected for the …

Mit steigendem Konkurrenzkampf im internationalen Umfeld nimmt Branding auch bei
Fluggesellschaften einen immer wichtigeren Stellenwert ein. Trotz der Popularität des Co …

Close to two-thirds of the global passenger air traffic is handled by the three global airline
allianc-es: Star Alliance, OneWorld, and SkyTeam. The residual traffic is handled by non …

A indústria aeronáutica está em constante desenvolvimento, tornando-se numa das
indústrias mais competitivas a nível mundial. A manutenção associada à aviação é peculiar …

Consumer emotions play an important role in the marketplace nowadays, which can either
directly or indirectly affect the marketing outcomes. Consumer complaints are believed to …

Til tross for at flybransjen de siste årene har vært mer lønnsom enn noensinne, forespeiles
industrien å stå overfor store utfordringer framover; billettprisene faller, oljeprisen stiger og …