Purpose Several researchers struggle with designing, writing-up and reviewing case study
research, but constructing a template for describing and justifying methodological choices is …

Purpose Service ecosystems are becoming an important domain of joint value creation and
resource integration, and the literature in the field is burgeoning. The recent growth in the …

The increasingly interconnected world is leading to continuous and profound
transformations within and among service systems (eg, firms, industries, societies). While …

Abstract Service ecosystems provide a valuable perspective for exploring value co-creation,
as they offer a relevant context to study dynamic resource integration processes. Although …

This research extends literature on the emergence of service ecosystems by developing
new theoretical insight and explanation into how service ecosystems experience change …

Purpose This study aims to examine the development of service ecosystems literature and
its four premises as follows: the characterization of service ecosystems as loosely coupled …

Purpose The purpose of this paper is to investigate how business-to-business (B2B)
companies operating in durable goods use digital communications after the COVID-19 …

Purpose Service scholars are finding that institutions–enduring social structures, such as
rules, norms, beliefs–are increasingly important in theorizing on service-related phenomena …

Purpose How to improve healthcare for the ageing population is attracting academia
attention. Emerging technologies (ie robots and intelligent agents) look relevant. This paper …

Although recent literature on market shaping highlights the importance of actors'
engagement dispositions and behaviors and their interplay with institutional work, little is …